About Pelorus Associates
Dick Bucci formed Technology Marketing Associates in 2003 after a 25-year career with leading telecommunications equipment manufacturers and consulting firms. In 2009 the name was changed to Pelorus Associates. Dick provides market research reports, custom consulting, white papers, and public relations services to over 20 companies that are based in four countries.
Although we have done work in a number of technology sectors our primary focus is the contact center industry. Specific applications include:
- Interaction recording
- Workforce management
- Performance management
- Learning and coaching
- Speech analytics
- Intelligent desktops
- Customer relationship management
- Predictive dialing
- Interactive voice response
- Public safety communications
- Customer satisfaction surveys
Mr. Bucci is now one of the most widely published and most widely quoted analysts in the contact center industry.